🤖 3 AI Masterminds Transforming Customer Service NOW!- Episode 41

MEET TODAY’S GUEST

Jeremie Farret, Cedrick Le Blanc, and Jean-Christophe Picard — AI and Customer Service Innovators

Jeremie Farret, CEO of Mind in a Box, Cedrick Le Blanc, Business Development at Enovum Data Centers, and Jean-Christophe Picard, CEO of Panorac Inc., are leading the charge in AI-driven customer service innovation. From optimizing data center operations to enhancing traveler safety with AI-powered tools, they’re reshaping how businesses connect with customers. In this episode of Unlocking the AI Advantage, hosted by Ramesh Dontha, they share their insights on predictive analytics, agent-assist technology, and the future of customer support.

THE INTERVIEW

Exploring AI’s Role in Customer Service with Jeremie Farret, Cedrick Le Blanc, and Jean-Christophe Picard

In this episode of Unlocking the AI Advantage, host Ramesh Dontha sat down with Jeremie Farret, Cedrick Le Blanc, and Jean-Christophe Picard to dive into how AI is revolutionizing customer service in data centers and travel. They explored practical applications like energy optimization, predictive analytics, and AI-powered mapping, while sharing their visions for the future of customer support. Ramesh asked about AI’s impact on customer expectations, the balance between automation and human touch, and how businesses can use AI to stay ahead. Here’s what they had to say. 🚀

How has AI changed customer service in your industries?

AI has evolved from simple chatbots to becoming a core part of operations, offering real-time support, predictive insights, and intelligent automation. It’s helping businesses respond faster, personalize experiences, and even optimize physical infrastructure like energy use in data centers or guide travelers with location-based safety alerts.

What does the future of AI in customer service look like over the next five years?

The next phase of AI in customer service will focus on smarter prediction, greater transparency, and more contextual personalization. As customers expect tailored experiences and real-time data, AI will be used not just to assist, but to anticipate needs—whether in energy forecasting, tourism flows, or safety risks.

TODAY’S WORKSPACE

Live from a Virtual Studio with Ramesh Dontha

In this episode of Unlocking the AI Advantage, host Ramesh Dontha virtually connected with Jeremie, Cedrick, and Jean-Christophe. From his home studio, surrounded by tech books and a glowing monitor, Ramesh led a discussion on the future of tech-driven customer service.

Now, it’s just another day of sparking innovation.

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What’s the most impressive AI-powered customer service experience you’ve seen?

AI is already delivering impressive results—from systems that simulate and manage heat output in data centers to mobile apps that guide travelers to nearby emergency services. These solutions combine AI’s speed with practical value, making everyday interactions safer, smarter, and more efficient.

How do you balance AI automation with the human touch in customer service?

While AI brings speed and scalability, it’s clear that human oversight remains essential. Automation works best when it supports—not replaces—human interactions, especially in areas requiring empathy, judgment, or physical presence. The goal is a seamless handoff between AI and people to deliver high-quality service.

TECH STAPLES

Stay in Touch with the Innovators

Connect with Jeremie Farret:
LinkedIn: https://www.linkedin.com/in/jeremiefarret/
Mind in a Box Website: https://mindinabox.ai/
Mind in a Box LinkedIn: https://www.linkedin.com/company/mind-in-a-box/

Connect with Cedrick Le Blanc:
LinkedIn: https://www.linkedin.com/in/cedrickl/
Enovum Data Centers Website: https://www.enovumdc.com/
Enovum Data Centers LinkedIn: https://www.linkedin.com/company/enovumdc/

Connect with Jean-Christophe Picard:
LinkedIn: https://www.linkedin.com/in/picard-jean-christophe-b01a20115/
Panorac Inc Website: https://panorac.ca/
Panorac Inc LinkedIn: https://www.linkedin.com/company/panorac-inc/

Connect with Ramesh Dontha:
AI Entrepreneurs Facebook : https://www.facebook.com/TheAIEntrepreneurs
Twitter: https://twitter.com/EntrepreneursAI
LinkedIn: https://www.linkedin.com/company/theaientrepreneurs/